At UltraSpace: Garden Rooms Preston, we are committed to ensuring your satisfaction with every purchase. Please find below our detailed return and refund policy to assist you in case of any concerns.
30-Day Return Policy
You have 30 days from the date of receiving your order to request a return under the following conditions:
- Damaged or Contaminated Packaging – If the product arrives with damaged or compromised packaging.
- Defective or Faulty Product – If the product is defective or does not meet quality standards.
- Incorrect Item Received – If you received an item different from what you ordered.
- Change of Mind – Returns are accepted provided all conditions below are met.
To qualify for a return, the product must:
- Be in its original condition (unused, with tags, and in its original packaging).
- Include the receipt or proof of purchase.
Return Process
Step 1: Initiate a Return
Contact us at support@ultraspacegardenrooms.co.uk with the following details:
- Full Name
- Email Address
- Order Number
- Reason for the return
Once your request is approved, we will email you a return shipping label within 1–3 business days, along with instructions.
Items sent back without prior approval will not be accepted.
Step 2: Repack and Ship
Carefully repack the product, ensuring it is secure. Attach the provided order number to the package and ship it to the return address given by our support team.
Only items returned to the specified address with the order number attached will be accepted.
Step 3: Provide Tracking Details
Send us the tracking number of the return shipment along with your order number. We recommend using a trackable shipping method.
Step 4: Refund Processing
Returned items will be inspected within 2–5 business days. Refunds will then be processed within 5–10 business days and credited to your original payment method.
Order Cancellation & Modification
Customers may request cancellations or modifications within 24 hours of placing an order. After this period, orders may already be processed and shipped.
Restocking & Shipping Fees
- No restocking fees apply.
- Return shipping fees are not reimbursed unless the item is defective or incorrect.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or incorrect. In such cases, return shipping fees will be covered by us.
Exchanges
For exchanges due to customer preference (e.g., change of mind), the quickest solution is to return the original item and place a new order.
Contact Information
For any return-related questions, please contact us:
UltraSpace: Garden Rooms Preston
Email: support@ultraspacegardenrooms.co.uk
Address: Unit 232 Oldfield Rd, Walton Summit Rd, Bamber Bridge, Walton Summit Centre, Preston PR5 8BG United Kingdom
Phone: +44 2045 253496
